Privacy Policy
Last Updated: 10/15/2026
Our Commitment to Your Privacy
At Arboracle (operated by Soil Grower), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
We will never sell your personal data to third parties.
Information We Collect
Information You Provide
- Account information (name, email, company name)
- Business information (address, phone number)
- Client and property data you enter into the platform
- Tree inventory and assessment data
- Payment information (processed securely by Stripe)
Automatically Collected Information
- Usage data (features used, time spent, clicks)
- Device information (browser type, operating system)
- IP address and approximate location
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our platform
- Process your transactions and manage your subscription
- Send you important updates about your account and service
- Respond to your inquiries and provide customer support
- Improve and personalize your experience
- Analyze usage patterns to enhance our features
- Detect, prevent, and address technical issues or fraud
- Comply with legal obligations
Data Security
We implement industry-standard security measures to protect your data:
- All data is encrypted in transit using TLS/SSL
- Data at rest is encrypted using AES-256
- Regular security audits and updates
- Restricted access controls and authentication
- Payment processing handled by PCI-DSS compliant Stripe
- Regular backups to prevent data loss
Learn more about our security practices on our Security page.
Data Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With trusted third-party services that help us operate our platform (e.g., Stripe for payments, AWS for hosting)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or acquisition
- With Your Consent: When you explicitly authorize us to share your data
We will never sell your personal data to advertisers or data brokers.
Your Privacy Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Data Portability: Export your data in a machine-readable format
- Opt-Out: Unsubscribe from marketing communications
- Restrict Processing: Limit how we use your data
To exercise these rights, contact us at [email protected]
Data Retention
We retain your data for as long as your account is active or as needed to provide services. If you cancel your account, we will delete your data within 90 days, except where we are required to retain it for legal or compliance purposes.
Children's Privacy
Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through a prominent notice on our platform.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Address: Soil Grower, Austin, TX